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Overview
Complete
Customer Feedback Form
29 Jan 2021 / Customer A
Inspection score
26.09%
Failed items
12
Created actions
0
Completed on:

29th Jan, 2021

8:38 AM PST

Customer name:
Customer A
Failed items
12
Ecommerce Feedback Form / Website Experience
Did the website load fast?
No
Photos
Ecommerce Feedback Form / Website Experience
Was it easy to navigate the website?
No
Ecommerce Feedback Form / Online Catalog
Were all the items displayed on the website available for purchase and order? (except for items clearly stated as unavailable or sold out)
No
Photos
Ecommerce Feedback Form / Online Catalog
Do you wish there was a wider selection of items?
Yes
Ecommerce Feedback Form / Online Catalog
Do you wish the selection of items had more variety?
Yes
Ecommerce Feedback Form / Online Catalog
For cosmetics items (makeup and skincare), did the website provide the full ingredient list of the product?
No
Ecommerce Feedback Form / Online Catalog
For cosmetics items (makeup and skincare), did the website provide the volume or weight (fl. oz, ml, g) of the product?
No
Ecommerce Feedback Form / Order and Delivery
Was it easy to order from the website?
No
Ecommerce Feedback Form / Order and Delivery
Did the order arrive on the estimated date or within the estimated time frame (3-5 business days, etc.)?
No
Ecommerce Feedback Form / Order and Delivery
Were there no issues with receiving your order/the delivery process (such as courier used)?
No
Ecommerce Feedback Form / Order and Delivery
Was your order packaged well? Did the packaging keep it secure and protected?
No
Photos
Ecommerce Feedback Form / Order and Delivery
Do you think the packaging was excessive or not eco-friendly?
Yes
Photos
Ecommerce Feedback Form
12
26.09%
Website Experience
2
16.67%
Did the website load fast?
No
Photos
Was it easy to navigate the website?
No
Rate the website's overall design
2
From1to10
Online Catalog
5
25%
Were all the items displayed on the website available for purchase and order? (except for items clearly stated as unavailable or sold out)
No
Photos
Do you wish there was a wider selection of items?
Yes
Do you wish the selection of items had more variety?
Yes
For wearable items (clothing), was it easy to find your size? Was a size guide provided?
Yes
Photos
For cosmetics items (makeup and skincare), did the website provide the full ingredient list of the product?
No
For cosmetics items (makeup and skincare), did the website provide the volume or weight (fl. oz, ml, g) of the product?
No
Order and Delivery
5
42.86%
Was it easy to order from the website?
No
Were there no issues with payment?
Yes
Did you receive updates on the status of your order? (Order Placed, Order Processed, Order Shipped, etc.)
Yes
Photos
Did the order arrive on the estimated date or within the estimated time frame (3-5 business days, etc.)?
No
Were there no issues with receiving your order/the delivery process (such as courier used)?
No
Did your order arrive without any damage or physical defects?
Yes
Was your order packaged well? Did the packaging keep it secure and protected?
No
Photos
Do you think the packaging was excessive or not eco-friendly?
Yes
Photos
Final Page
Thank you for giving us your feedback!
Email address (optional)
customerA@customer.example.notrealcom
Contact number (optional)
1234-5678-0000
Media summary
6 Media files